Firefox crashes
some crash id
bp-db4e694c-3098-4fc8-a3e8-6691c2140208 08/02/2014 3:58 PM bp-2bf31b77-4a7a-4c6b-b5c8-12d7f2140208 08/02/2014 3:56 PM bp-1bca597d-cfa3-43fd-8a6f-4a4632140208 08/02/2014 2:34 PM bp-f5747649-430f-436b-8f59-041cc2140208 08/02/2014 2:28 PM
and bp-2bf31b77-4a7a-4c6b-b5c8-12d7f2140208 is ID when i'm running firefox in safemode Thanks for ur help
Okulungisiwe ngu cor-el
All Replies (2)
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Thanks cor-el for ur reply Firefox still crashing some new crash id when FF running with new profile bp-f2ee5f0e-6451-4407-b50c-d69392140210 10/02/2014 11:52 AM bp-76f79102-aca6-4583-aab3-c913d2140210 10/02/2014 11:51 AM bp-c96ecd36-59c3-40cb-90c6-f7a2d2140210 10/02/2014 11:31 AM bp-ce8e3364-b259-4514-96a0-8dbc92140210 10/02/2014 10:13 AM bp-faa02fec-b94d-4cb8-bedd-e91bd2140210 10/02/2014 9:14 AM