It sounds like you have a third party program that has taken over your search engine, home page, and/or the default new tab page. Fortunately, this can be remedied easily:

1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), and then click Add-ons. The Add-ons Manager tab will open.
2. In the Add-ons Manager tab, select the Extensions panel.
3. Select the toolbar you wish to remove.
4. Click the remove button.
5. Click "Restart now" if it pops up. Your tabs will be saved and restored after the restart.

After Firefox restarts, install the Search Reset Tool. This will remove the rest of the traces of this program from your Firefox.

For further information, please read Remove a toolbar that has taken over your Firefox search or home page.

Did this fix the problem? Let us know!

Help! I have the same snapdo problem. I have also lost the Firefox button which means I cannot access the Tools Menu - any way round this plese???

You can do the following to get the menu bar which can be used as a Firefox button:

1. Right click an empty area on the tab bar
2. Check Menu bar

You can access the Tools menu from there.

If you can still not access the Tools menu, please try starting Firefox in Safe Mode ^{(Instructions)}

See also:

• http://deletemalware.blogspot.com/2013/01/remove-snap-do.html