Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Websites won't recognize Firefox update.

more options

I'm updated to the latest version but almost every website tells me I'm not.

I'm updated to the latest version but almost every website tells me I'm not.

Isisombululo esikhethiwe

Your Firefox "user agent" string is different than the default:

Default: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Yours: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 Firefox (.NET CLR 3.5.30729)

Could you check this article: How to reset the default user agent on Firefox.

As a test page to view your user agent string, you can use: http://dev.jeffersonscher.com/jstest.asp

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

more options

Isisombululo Esikhethiwe

Your Firefox "user agent" string is different than the default:

Default: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Yours: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.16) Gecko/2009120208 Firefox (.NET CLR 3.5.30729)

Could you check this article: How to reset the default user agent on Firefox.

As a test page to view your user agent string, you can use: http://dev.jeffersonscher.com/jstest.asp

Okulungisiwe ngu jscher2000 - Support Volunteer

more options

What version of Firefox is listed in the Firefox Health Report?

<center>

</center>