Documents won't download completely from web site
Documents attempting to download from my insurer's website won't complete. Document loads partially in the Adobe window that opens, but a circular stats bar opens in the second page and the document won't finish.
All Replies (3)
If you want to download PDF files to your computer or open them in an external PDF reader application, see if one of these articles is helpful:
If your issue is different, could you explain what types of documents you are trying to download and what Adobe application you want them to open in ... or do you want to open them in Firefox?
Okulungisiwe ngu AliceWyman
The documents in question are my monthly insurance statement from USAA. I have always been able to download them before with no difficulty. I installed the latest update to Adobe Acrobat Reader, but still no luck. The document appeared only partially, but froze. I assumed the document from USAA was corrupted until I logged in using Google Chrome and the problem disappeared. Probably will use that browser going forward unless I can hear something that explains this. Thanks for the offered assistance. Ed Kerins
Are these Portable Document Format (PDF) files? If so, open the Firefox Options window - Applications panel and check your settings. You may need to switch from "Preview in Firefox" to either "Use Adobe Reader" (to open it in the Adobe Reader external application) or "Use Adobe Acrobat (in Firefox)" to open it in Firefox with the Acrobat plugin. See View PDF files using Firefox’s built-in viewer.