Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How to resolve the inability to remove questionable certificates

  • 2 uphendule
  • 7 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu jlempa

more options

Using Preferences - Advanced - Encryption - View Certificates - Authorities - Delete or Distrust, I have been unable to remove any certificates. After selecting a given certificate (ie. turktrust, wells fargo, and many others that do not make any sense) and selecting delete; they have all reappeared. Following strange incidents as of late, it appears as though my computer has been hacked. Any advice?

Using Preferences - Advanced - Encryption - View Certificates - Authorities - Delete or Distrust, I have been unable to remove any certificates. After selecting a given certificate (ie. turktrust, wells fargo, and many others that do not make any sense) and selecting delete; they have all reappeared. Following strange incidents as of late, it appears as though my computer has been hacked. Any advice?

Isisombululo esikhethiwe

Firefox will remove the trust bits if you delete a build-in root certificate, but not remove the certificate.
If the trust bits are cleared then the certificate can no longer be used to build a certificate chain that ends with a root certificate, so this disables the certificate and blocks servers that use them.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (2)

more options

Isisombululo Esikhethiwe

Firefox will remove the trust bits if you delete a build-in root certificate, but not remove the certificate.
If the trust bits are cleared then the certificate can no longer be used to build a certificate chain that ends with a root certificate, so this disables the certificate and blocks servers that use them.

more options

Thank you for your response and solution.