Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I cannot upgrade my Adobe Flash Plugin. The dialog box keeps telling me that I need to close Firefox and Firefox is not open.

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu user633449

SCHH
SCHH
more options

I am attempting to upgrade my Adobe Flash Plugin and I cannot perform the upgrade because the dialog box tells me to close Firefox. I close Firefox and the process keeps telling me that it cannot perform the upgrade until I close Firefox Firefox is closed! Not sure what else I can do.

I am attempting to upgrade my Adobe Flash Plugin and I cannot perform the upgrade because the dialog box tells me to close Firefox. I close Firefox and the process keeps telling me that it cannot perform the upgrade until I close Firefox Firefox is closed! Not sure what else I can do.

Isisombululo esikhethiwe

If you have the Flash installer already downloaded, restart your computer, then try running the Flash installer. then try to start firefox up and upgrade to Firefox 11. Does that work? Usually problems like this are caused by a bad extension, so if that works we can diagnose your extensions.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

SCHH
SCHH Umnikazi wombuzo
more options

Also - this occurs even though I have closed Firefox AND killed the Firefox.exe process in Task Manager AND ensured that on the Applications Tab in Task Manager that there are NO other instances of Firefox that are running.

user633449
user633449
more options

Isisombululo Esikhethiwe

If you have the Flash installer already downloaded, restart your computer, then try running the Flash installer. then try to start firefox up and upgrade to Firefox 11. Does that work? Usually problems like this are caused by a bad extension, so if that works we can diagnose your extensions.