Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I tried the upgrade and keep getting the box that says "your computer must be restarted to complete a previous upgrade" and will not complete after restaerting.

  • 3 uphendule
  • 4 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Vivek

djp2llp
djp2llp
more options

I tried to upgrade Firefox and now I keep getting this box when I try to start Firefox that says "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I click yes and the computer reboots but I get the same message when I try to start Firefox. It will not let me remove Firefox either. Ineed help getting this working again. Please!

I tried to upgrade Firefox and now I keep getting this box when I try to start Firefox that says "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" I click yes and the computer reboots but I get the same message when I try to start Firefox. It will not let me remove Firefox either. Ineed help getting this working again. Please!

Isisombululo esikhethiwe

You are welcome :)

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

Vivek
Vivek
more options

Hi,

Please try deleting the updates.xml file and the updates folder in the Firefox installation directory, if present.

djp2llp
djp2llp Umnikazi wombuzo
more options

Solved my problem, thanks!

Vivek
Vivek
more options

Isisombululo Esikhethiwe

You are welcome :)