Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't launch firefox or the profile manager. Get an error that the profile is missing. Any ideas?

  • 2 uphendule
  • 1 inale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu cor-el

Cutter
Cutter
more options

I have numerous users that are having this same issue. I cannot launch firefox or the profile manager. I have tried removing firefox and installing it again but get the same error. Any help would be greatly appreciated.

I have numerous users that are having this same issue. I cannot launch firefox or the profile manager. I have tried removing firefox and installing it again but get the same error. Any help would be greatly appreciated.

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

run a clean installation of Firefox 10 and check

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: