Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't use my sync key on my phone, it is too long and will not download.

  • 1 baphendule
  • 8 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu cor-el

ov1mowhawk
ov1mowhawk
more options

I am trying to put firefox on my iphone. I downloaded everything, you sent me a sync key with 26 figures. I try to go to my iphone and load in the sync key and nothing happens. When I bring up connect to sync, it shows a pass code which is not mine sync key. It will not let me enter anything at this point. Help

I am trying to put firefox on my iphone. I downloaded everything, you sent me a sync key with 26 figures. I try to go to my iphone and load in the sync key and nothing happens. When I bring up connect to sync, it shows a pass code which is not mine sync key. It will not let me enter anything at this point. Help

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There is a difference between the passcode and the sync key.
The passcode allows to setup all sync parameters with a single code on other devices.
To enter the sync key (and user name and password) you need to click on "I don't have the device with me" at the bottom of the "Add a Device" window (Click Connect).