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format pc sync

  • 1 baphendule
  • 8 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu the-edmeister

Gatwickair
Gatwickair
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Hello,

I have been using set up sync. I saved everything, but now I have formated my pc and I can't get the passwords I saved using sync. Is there anything I can do to get them back. I can't remember them. Hope you can help me. Thank you

Hello, I have been using set up sync. I saved everything, but now I have formated my pc and I can't get the passwords I saved using sync. Is there anything I can do to get them back. I can't remember them. Hope you can help me. Thank you

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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The Firefox Sync service really isn't intended as a "backup service" to be used when formatting your hard drive.

You need three things to connect a "new" device (which is basically what you have after a format).

  1. your Sync username
  2. your Sync password
  3. your Sync Key - which is used for encryption and decryption

If you are missing any one of those things, you won't be able to recover your data from the Sync server.

Do you have any other devices setup on that same Sync account?
If so, you can get those three things from the Password Manager window in that other device (at least non-"mobile" devices).