Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot activate 2FA (Lastpass or Authy)

  • 5 uphendule
  • 0 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu bee

more options

I tried adding 2FA with two apps (Lastpass Authenticator and Authy). The mozilla account gets added without problems, but whenever I enter a code, Firefox tells me it is wrong. Anything I am missing here?

I tried adding 2FA with two apps (Lastpass Authenticator and Authy). The mozilla account gets added without problems, but whenever I enter a code, Firefox tells me it is wrong. Anything I am missing here?

All Replies (5)

more options

You need to contact those apps support to find out why you can't login to those software. Mozilla account isn't Lastpass or Authy.

Helpful?

more options

Two-Factor authentication (2FA) works with a 6-digit time-based code (TOTP:Time-based One-Time Password) that is valid only for thirty seconds, so make sure that time and timezone are correct on all devices especially on the mobile device with the Authenticator App that generates the TOTP code. More info:

Helpful?

more options

Mozilla is the only account that doesn't work on any of the 2FA apps I use on my phone. I just tried it again with the same result.

1. I scan the QR code with my 2FA app 2. The app adds Mozilla as a valid accaount 3. I input the code into the Mozilla confirmation within the valid period 4. Mozilla reports "Incorrent two-step authentication code" no matter what.

Helpful?

more options

Hi

Is your phone set to automatically update it's clock?

The next time this happens, try the next code that the app changes to - it may be a little out of sync.

Helpful?

more options

I tried multiple codes with multiple apps. My phone automatically updates it's clock, and Mozilla is the only 2FA account that doesn't work for me.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.