My old data or passwords
Subject: Assistance Required - Account Access Issue
Dear [Mozilla Firefox],
I hope this email finds you well. My name is [uxman zidi], and I am writing to seek assistance with my Mozilla account. I have encountered an issue where, upon logging in recently, I noticed that all my passwords, links, and emails have disappeared. There seems to be a discrepancy in the account data.
I have been a regular user of Mozilla, and such an issue has never occurred before. I rely on this account for various purposes, and the missing information is causing inconvenience. I have checked my account settings and security measures, but the problem persists.
Could you please investigate this matter and provide guidance on how to recover my account data? I appreciate your prompt attention to this issue and any assistance you can provide in resolving it.
Thank you for your time and assistance.
Sincerely, [uxman zidi] [removed email and phone# from public support forum]
Okulungisiwe ngu James
All Replies (2)
Hi Uxman
Were you syncing your logins to an iPhone?
Our developers have finished their investigation and an update for Firefox for iOS has been published. This is version number 121.1 and we strongly recommend that you update to this as soon as possible.
If you experienced data loss with the previous update we apologise for the inconvenience this may have caused.
You may be able to recover your logins through one of two ways:
- Use an existing backup of your Firefox profile that you may have taken (see this support article) or,
- Take a backup of your Firefox profile (this article will help). Keeping Firefox closed, find the file named logins-backup.json. Take a copy of it, rename it to logins.json replacing the existing file with the same name.
We apologise that this has happened. Work is being done internally to reduce the chances of this happening again but we appreciate that this does not make up for the disruption this has caused you.
Okulungisiwe ngu Paul