Browers does not load pages and/or images are not dispalyed
Issue #1) If computer is left idle for more than 15 min. and the browser is left open with some tabs when resuming to use the browser, it does not load pages any more and eventually times out. This forces to have to restart the browser each time after some idle time.
Issue #2) images do not load or only first couple of images load and then rest of the page images do not load. This is not related to security setting and so on since I have done all the obvious trouble-shooting steps already.
These are very frustrating issues and I am very close to switching off of Firefox.
All Replies (7)
have you tried updating to new version or if that don't work try cleaning its cache maybe too much is working in the background of your browser like sites running without you knowing
This is not a simple issue like cache or firewall and so on. Being in the IT field, I have tried all those. It seems like a deeper product issue where the browser is not as stable. I have seen issues with FF on certain sites and when switching to a diff borrower the issue goes away on the same site w/ exact same conditions. I am also not seeing any good customer service from Mozila in helping resolve this!!
You can create a new profile as a quick test to see if your current profile is causing the problem.
See "Creating a profile":
If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Could the first issue be related to memory usage?
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
With regard to images, this article may shed some light.
https://support.mozilla.org/en-US/kb/fix-problems-images-not-show
You wrote: since I have done all the obvious trouble-shooting steps already But you didn't give more detail about what you tried, so suggesting further troubleshooting steps isn't easy. Checking in a new profile can confirm if this is a profile issue or possibly caused by other (security) software that tries to do its thing. If you use the Profile Manager to create the new profile then you can easily revert to your original profile.
I have tried all items in the following link and including the links Terry provided above. I know it is neither the profile (since I do not use in some cases) and not security since nothing has changed with my setting and computers behave differently if nothing changes. Only change is that I have been updating the FF software.
https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
correction:
I have tried all items in the following link and including the links Terry provided above. I know it is neither the profile (since I do not use in some cases) and not security since nothing has changed with my settings and computers do not behave differently if nothing changes. Only change is that I have been updating the FF software.
https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems