Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Install

  • 3 uphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu david

JJV
JJV
more options

New Windows 11 PC. Downloaded and installed TB latest version as of today Setting up Email, I get a screen asking for my email address and password. Provide them but get an error: "TB failed to find the setting for your email account". Email address and password are correct, work with other email client. Pls help

New Windows 11 PC. Downloaded and installed TB latest version as of today Setting up Email, I get a screen asking for my email address and password. Provide them but get an error: "TB failed to find the setting for your email account". Email address and password are correct, work with other email client. Pls help

All Replies (3)

david
david
  • Top 10 Contributor
more options

That message may also mean that Thunderbird cannot find basic account information. You may need to click the 'manual setup' button to enter all info, such as server, port, authentication. Or post a screenshot of the pane at the time you get the error message.

JJV
JJV Umnikazi wombuzo
more options

Indeed. WIth a little trial and error I got the parameters right.

Thank you

david
david
  • Top 10 Contributor
more options

I'm pleased it all worked out ok. I was glad to assist.