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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sub Folders Greyed Out

  • 2 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu garry.obrien2

garry.obrien2
garry.obrien2
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I have recently moved from Outlook to Thunderbird as Outlook developed a problem communicating with my Virgin Media email accounts. I am slowly finding my way around Thunderbird, but am experiencing a problem with some of my sub folders. This only applies to Virgin Media accounts.

I have looked at previous questions on a similar topic and have tried the simpler solutions (the ones applying to advanced users are Greek to me)! Unfortunately, they haven't solved my problem.

If I go to account settings and uncheck the "show only subscribed folders" box, the greyed out sub folder disappear. However, right-clicking on the folder heading and selecting subscribe and attempting to subscribe to the folders there, doesn't work.

Is there a simple process I can go through to access these sub folders?

I have recently moved from Outlook to Thunderbird as Outlook developed a problem communicating with my Virgin Media email accounts. I am slowly finding my way around Thunderbird, but am experiencing a problem with some of my sub folders. This only applies to Virgin Media accounts. I have looked at previous questions on a similar topic and have tried the simpler solutions (the ones applying to advanced users are Greek to me)! Unfortunately, they haven't solved my problem. If I go to account settings and uncheck the "show only subscribed folders" box, the greyed out sub folder disappear. However, right-clicking on the folder heading and selecting subscribe and attempting to subscribe to the folders there, doesn't work. Is there a simple process I can go through to access these sub folders?

Isisombululo esikhethiwe

It looks like a no select flag has been set meaning folder can contain subfolders but not messages. however, I presume those greyed out folder do contain messages.

Try this: Rename to a temporary folder name - perhaps add an X to end of name, then rename them back to original name and then restart Thunderbird.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Isisombululo Esikhethiwe

It looks like a no select flag has been set meaning folder can contain subfolders but not messages. however, I presume those greyed out folder do contain messages.

Try this: Rename to a temporary folder name - perhaps add an X to end of name, then rename them back to original name and then restart Thunderbird.

garry.obrien2
garry.obrien2 Umnikazi wombuzo
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Hi Toad-Hall. I re-named the sub folders as suggested and this seems to have solved the problem. Many thanks!

Garry

Okulungisiwe ngu garry.obrien2