We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Zoom Meetings Add-In for Outlook Hangs

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Greg Selvin

Greg Selvin
Greg Selvin
more options

I cannot add a Zoom meeting to an Outlook meeting using my Outlook Web app. The Zoom add-in is installed and the button appears in the Web app. When I click it, I get the message "Zoom is working on your Add a Zoom Meeting request." But it just hangs there.

The Zoom add-in works using my Outlook Desktop client on the Mac and using Outlook Web in Chrome. Firefox seems to be the issue. Any idea what I can try to fix this?

I cannot add a Zoom meeting to an Outlook meeting using my Outlook Web app. The Zoom add-in is installed and the button appears in the Web app. When I click it, I get the message "Zoom is working on your Add a Zoom Meeting request." But it just hangs there. The Zoom add-in works using my Outlook Desktop client on the Mac and using Outlook Web in Chrome. Firefox seems to be the issue. Any idea what I can try to fix this?
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

I fixed this! I went to the hamburger menu (three horizontal lines), clicked on Help -> More Troubleshooting information. From there I opened my Profile folder, and then found and renamed "prefs.js" to "prefs.js.old." This magically fixed my problem.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

Greg Selvin
Greg Selvin Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

I fixed this! I went to the hamburger menu (three horizontal lines), clicked on Help -> More Troubleshooting information. From there I opened my Profile folder, and then found and renamed "prefs.js" to "prefs.js.old." This magically fixed my problem.