Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Bing has invaded my Firefox on my desktop!!!

  • 3 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu FredMcD

Shane Hanson
Shane Hanson
more options

Starting a few days ago I noticed every time I open Firefox, it shows Google in the search bar, but whenever I search for something, it brings up Bing search instead. I have gone in an turned off Bing for search options and Google is the preferred search engine, but still does not work. I know I should be able to go in to Add-ons and delete anything with "bing" in the name along with other things, but whatever this is will not allow the Add-ons page open up. It is just a blank page. I have gone to the programs uninstall on the computer also and nothing I can see that shouldn't be there. I just want Google back and I am assuming that there was some auto update that happened and this tagged along because I haven't installed anything on here for a while. Any help would be appreciated.

Starting a few days ago I noticed every time I open Firefox, it shows Google in the search bar, but whenever I search for something, it brings up Bing search instead. I have gone in an turned off Bing for search options and Google is the preferred search engine, but still does not work. I know I should be able to go in to Add-ons and delete anything with "bing" in the name along with other things, but whatever this is will not allow the Add-ons page open up. It is just a blank page. I have gone to the programs uninstall on the computer also and nothing I can see that shouldn't be there. I just want Google back and I am assuming that there was some auto update that happened and this tagged along because I haven't installed anything on here for a while. Any help would be appreciated.

All Replies (3)

FredMcD
FredMcD
more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; (<Control> [Mac=<Command>] <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove “ Bing “ Anything.

Also remove SafeSearch, SearchAssist Incognito, FileConverter Addon, SearchLock, DiscreteSearch, WebSearch, Findwide Search Engine, securedsearch

Now do the same in the computer’s Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the Applications folder. Linux: Check your user manual.

Shane Hanson
Shane Hanson Umnikazi wombuzo
more options

Fred,

I tried that and all it will do is bring me to a blank page. It is like whatever is on my computer forcing Bing to do the searches, is blocking me from accessing the apps page so I can't uninstall it. And there isn't anything on my computer control panel programs that I don't recognize. That is what I was trying to explain above in the original message because I saw your exact response in a previous users issue that was similar to mine. Thanks

FredMcD
FredMcD
more options

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh).

Then check the Add-ons Manager again.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.