Emails cannot be found with the search function
We do use Google Workspace including Gmail at work. I use Thunderbird on 'Windows 10. I regularly receive a market report by email. After I deleted the email with the market report it is not possible to find these emails anymore with the search function in the 'trash' or 'all emails' folder. Whether I search for the sender or the subject or any other word the emails will not be found. The emails are still in the folder as I can find them manually scrolling through all emails. I do not have this problems with other emails.
I have installed the account on MS Outlook and had no problem finding the emails. The same online in Gmail.
One special about these emails is that they are send to a group of recipients all in bcc.
Okulungisiwe
All Replies (1)
If you are using Global Search (Ctrl+K) to search, note that some folders such as Trash are excluded. Global Search can be enabled for a folder in the folder Properties (context menu). After enabling it, it's recommended to rebuild the database.
If you know the location of a message, it's better to use Classic Search (Ctrl+Shift+F) to search an account or folder, or Quick Filter Bar (Ctrl+Shift+K) for a single folder.