We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird will NOT connect to my email provider.

  • 1 baphendule
  • 1 inale nkinga
  • 20 views
  • Igcine ukuphendulwa ngu Wayne Mery

Wulfrune
Wulfrune
more options

I am with Virgin Media and recently, Thunderbird started to ask me sporadically for passwords to my VM (Virgin Media) account, sometimes it would, sometimes it wouldn't, eventually, it would downlaod my messages. This however stopped 2 days ago, when I didn't get any emails at all. I went on VM's home page and sure enough, on their email page I had a load of unread messages. I called VM tech support and we went through all my settings and we were both satisfied that they were in fact in order. I tried starting windows 10 in safe mode, no joy. I switched off my AV protection, still no joy. I am up to date with the Thunderbird version, so now I'm at my wits end, it says at the bottom of the screen that it's connected to imap.virginmedia.com, but nothing happens. Can someone help me please?

I am with Virgin Media and recently, Thunderbird started to ask me sporadically for passwords to my VM (Virgin Media) account, sometimes it would, sometimes it wouldn't, eventually, it would downlaod my messages. This however stopped 2 days ago, when I didn't get any emails at all. I went on VM's home page and sure enough, on their email page I had a load of unread messages. I called VM tech support and we went through all my settings and we were both satisfied that they were in fact in order. I tried starting windows 10 in safe mode, no joy. I switched off my AV protection, still no joy. I am up to date with the Thunderbird version, so now I'm at my wits end, it says at the bottom of the screen that it's connected to imap.virginmedia.com, but nothing happens. Can someone help me please?

Isisombululo esikhethiwe

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.