We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Lost emails and accounts after windows upgrade.

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu sfhowes

more options

After recent windows upgrade, Thunderbird initializes with a different look showing no accounts, does not ask for a master password. All as though it has been freshly installed and starts up from scratch or empty. I have followed a similar thread and deleted a global file as suggested with no success. However, in my case after digging around I found that Thunderbird is using C:\Users\TEMP\.................. whereas I have found all my lost accounts/folders/emails under C:\Users\"Username"\...................... There are other changes, losses I have noticed as though Windows re-initialized my user account with different settings. How can I correct the directory Thunderbird is pointing to?? Or perhaps I can replace the new Profile directory with a copy of the old one??

After recent windows upgrade, Thunderbird initializes with a different look showing no accounts, does not ask for a master password. All as though it has been freshly installed and starts up from scratch or empty. I have followed a similar thread and deleted a global file as suggested with no success. However, in my case after digging around I found that Thunderbird is using C:\Users\TEMP\.................. whereas I have found all my lost accounts/folders/emails under C:\Users\"Username"\...................... There are other changes, losses I have noticed as though Windows re-initialized my user account with different settings. How can I correct the directory Thunderbird is pointing to?? Or perhaps I can replace the new Profile directory with a copy of the old one??

All Replies (1)

more options

There are several ways to recover a lost profile. First, launch TB in the empty profile, Help/Troubleshooting, about:profiles, and see if the original profile is listed and can be launched. If it's not visible, create a new profile from the button at the upper left, name it, and click Choose Folder... to select the original profile folder as the source.