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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Google Sheets suddenly stopped working / froze in Firefox, fine in Chrome

  • 4 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu thebl4ckd0g

mail33
mail33
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Slow loading, yellow bar appears every 30 seconds asking if I want to stop the page. Can't use this and am heavily reliant on G suite. Suddenly started about 1 week ago. Sheets simply freeze with 'working' dialogue. Number of tabs open has no impact on problem. Sheets load fine in Chrome. I've not changed anything/drivers etc, including graphics drivers in this time frame. Firefox may have updated, I forget...

Slow loading, yellow bar appears every 30 seconds asking if I want to stop the page. Can't use this and am heavily reliant on G suite. Suddenly started about 1 week ago. Sheets simply freeze with 'working' dialogue. Number of tabs open has no impact on problem. Sheets load fine in Chrome. I've not changed anything/drivers etc, including graphics drivers in this time frame. Firefox may have updated, I forget...

All Replies (4)

Jeremy Sanders
Jeremy Sanders
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

mail33
mail33 Umnikazi wombuzo
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Sadly, no impact. I still face a 30-90 second wait for Google sheets to load (on a 77 Mbps down / 16 Mbps up fibre connection). Sheets in Chrome are still fine.

WestEnd
WestEnd
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I would recommend at this time this is probably a Google IP control settings and it's probably best to use Chrome for anything Google related.

thebl4ckd0g
thebl4ckd0g
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I have this problem as well. Rather than push people off to another browser, is Mozilla going to try and address this issue, since the workarounds don't work to fix it? It has to either be something Google did - or something FireFox did with the most recent update. I'm on version 69.0 of FireFox, and only started seeing it the 1st week of September 2019 here...