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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Website slowing page down on Facebook. Also I was unable to enter the zip code on www.weather.com-was able to on AOL browser. Refreshed Firefox..didn't help/.

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NYArtist
NYArtist
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When I'm on Facebook I get a yellow line at the top that says a website is slowing the page down. Only on Facebook. However, everything running very slow, slow to load and sometimes won't. Today I tried to get my local weather report on www.weather.com/ and it would not let me put the zip code in. So I tried on AOL browser and it allowed the entry. Something is very wrong with Mozilla/Firefox. I refreshed but it didn't help. I'm not very technical so I need very simple instructions or help from Mozilla. [email protected]/ Thank you.

When I'm on Facebook I get a yellow line at the top that says a website is slowing the page down. Only on Facebook. However, everything running very slow, slow to load and sometimes won't. Today I tried to get my local weather report on www.weather.com/ and it would not let me put the zip code in. So I tried on AOL browser and it allowed the entry. Something is very wrong with Mozilla/Firefox. I refreshed but it didn't help. I'm not very technical so I need very simple instructions or help from Mozilla. [email protected]/ Thank you.

All Replies (2)

Jeremy Sanders
Jeremy Sanders
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See: