Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The tab strip next to the Inbox strip has started disappearing everytime I restart Thunderbird. I'm losing all the tabs for emails I want to keep there.

Onlyforquestions
Onlyforquestions
more options

"Open message in tab" is broken! For years I have been using this for emails in my Inbox. It puts a tab for the chosen email next to the Inbox. It's important to me because I want to keep these emails in the front of my attention long term. Now lately, every time I close then reopen Thunderbird, all my email tabs are gone! I know it's not that I moved or deleted the emails because I have verified they were still in my Inbox and put them back up there in tabs multiple times, only to have them disappear again. I also know it's not because I opened a second copy of Thunderbird, because I'm making sure not to do that. But it's acting like it used to when I mistakenly opened Thunderbird twice, with the second one not having the email tabs but the first one keeping them. I think one of the updates wiped this out (in addition to other problems I'll put in different reports). I can see no way to make it work again. Can anyone help? Those email tabs are very important.

"Open message in tab" is broken! For years I have been using this for emails in my Inbox. It puts a tab for the chosen email next to the Inbox. It's important to me because I want to keep these emails in the front of my attention long term. Now lately, every time I close then reopen Thunderbird, all my email tabs are gone! I know it's not that I moved or deleted the emails because I have verified they were still in my Inbox and put them back up there in tabs multiple times, only to have them disappear again. I also know it's not because I opened a second copy of Thunderbird, because I'm making sure not to do that. But it's acting like it used to when I mistakenly opened Thunderbird twice, with the second one not having the email tabs but the first one keeping them. I think one of the updates wiped this out (in addition to other problems I'll put in different reports). I can see no way to make it work again. Can anyone help? Those email tabs are very important.

Isisombululo esikhethiwe

Do you use a program like CCleaner on TB? It can erase the file that stores the tabs that are open when you close TB (to show the same tabs when you restart TB). If you aren't using CCleaner, select Help/Troubleshooting Information, click Open Folder, close TB, and delete or rename session.json. Then, restart TB and see if the open tabs are preserved.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Do you use a program like CCleaner on TB? It can erase the file that stores the tabs that are open when you close TB (to show the same tabs when you restart TB). If you aren't using CCleaner, select Help/Troubleshooting Information, click Open Folder, close TB, and delete or rename session.json. Then, restart TB and see if the open tabs are preserved.

Onlyforquestions
Onlyforquestions Umnikazi wombuzo
more options

I did what you suggested for non-CCleaner. Then I restarted TB once and then restarted my computer, and the tabs stayed both times. Thanks! (I think Windows messed this up. I have small, but different, problems in at least three programs since my Windows update a few days ago. Gee, thanks Microsoft!)