Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes unexpectedly (no apparent reason)

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

skepnof
skepnof
more options

Hello,

my Firefox crashes after a few seconds or minutes using it. At first I thought it crashed when downloading an email attached file, but then it did when I was doing nothing. Actually, I'm writing this being constantly interrupted by the crash and restart.

I tried reinstalling Firefox and also starting it on save mode, but neither of these solutions helped. Everytime it restarts, it automatically creates a crash report. Here, some of the last crash IDs (I don't know if it is useful to paste so many, but I'm doing it in case it is):

bp-5ef6fe45-7fbc-47ab-b0a3-c2aa90180326 bp-235ddca2-1850-4c19-89c2-91cd60180326 bp-e738df5a-fb3c-476d-a33d-c50c20180326 bp-0a48d6c8-adde-49fd-8f47-8638b0180326 bp-2f9cbf95-1825-43fa-b1fa-0a8b10180326 bp-67c2424b-a708-4a94-8663-049810180326 bp-30881763-b2ac-46be-b38c-9b1300180326 bp-e5fc0ef4-b329-465f-af7a-33a650180326

Hello, my Firefox crashes after a few seconds or minutes using it. At first I thought it crashed when downloading an email attached file, but then it did when I was doing nothing. Actually, I'm writing this being constantly interrupted by the crash and restart. I tried reinstalling Firefox and also starting it on save mode, but neither of these solutions helped. Everytime it restarts, it automatically creates a crash report. Here, some of the last crash IDs (I don't know if it is useful to paste so many, but I'm doing it in case it is): bp-5ef6fe45-7fbc-47ab-b0a3-c2aa90180326 bp-235ddca2-1850-4c19-89c2-91cd60180326 bp-e738df5a-fb3c-476d-a33d-c50c20180326 bp-0a48d6c8-adde-49fd-8f47-8638b0180326 bp-2f9cbf95-1825-43fa-b1fa-0a8b10180326 bp-67c2424b-a708-4a94-8663-049810180326 bp-30881763-b2ac-46be-b38c-9b1300180326 bp-e5fc0ef4-b329-465f-af7a-33a650180326

All Replies (2)

FredMcD
FredMcD
more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
more options

bp-5ef6fe45-7fbc-47ab-b0a3-c2aa90180326 Signature: CMountPoint::_GetMountPointForDriveLetter

No other information is offered. All the reports are the same.

I called for more help.