Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I keep marking a particular person's email to me as junk, yet subsequent message keep showing up in my inbox instead of going to my junk folder.

  • 2 uphendule
  • 2 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu user1447605

user1447605
user1447605
more options

I have marked this person's emails to me as junk on numerous occasions. They go to my junk folder each time I mark them as junk. Then the next email from that person comes into my regular inbox. It has the little flame (junk) icon beside it, but it still goes to my inbox. I have to remark it as junk to get it to move to my junk folder (sometimes I just drag it over since the 're-marking' doesn't seem to work).

And yes, I do have my settings so that all junk mail is supposed to go directly to my junk folder. How can I get Thunderbird to behave properly for this particular email address. It works correctly for most of my other junk email.

I have marked this person's emails to me as junk on numerous occasions. They go to my junk folder each time I mark them as junk. Then the next email from that person comes into my regular inbox. It has the little flame (junk) icon beside it, but it still goes to my inbox. I have to remark it as junk to get it to move to my junk folder (sometimes I just drag it over since the 're-marking' doesn't seem to work). And yes, I do have my settings so that all junk mail is supposed to go directly to my junk folder. How can I get Thunderbird to behave properly for this particular email address. It works correctly for most of my other junk email.

Isisombululo esikhethiwe

The Junk Controls in Thunderbird don't look at the sender, for the simple reason that most junk mail has a spoofed "From:" address.

If you genuinely are getting repeat nuisance mail from a particular sender, set up a filter to deal with it.

https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

Zenos
Zenos
more options

Isisombululo Esikhethiwe

The Junk Controls in Thunderbird don't look at the sender, for the simple reason that most junk mail has a spoofed "From:" address.

If you genuinely are getting repeat nuisance mail from a particular sender, set up a filter to deal with it.

https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters

user1447605
user1447605 Umnikazi wombuzo
more options

Thank you for your quick response. I tried that about a year ago for this sender, but when I checked my filters just now it was no longer there. I don't know if an automatic update deleted the filter or what, but I just tried creating it again. Hopefully it works this time.

The sender is actually an acquaintance who repeatedly send political emails, the address is not spoofed. I just get REALLY sick of it (and yes, I have asked them to take me off their list).

Thank you again for your quick response, hopefully the filter will work now!