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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Impossible to log in to Mozilla Support

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  • Igcine ukuphendulwa ngu cor-el

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I created a new account to ask a question.

I tried to log in later & it said the pwd was invalid. I asked for a pwd reset link. I used the link to reset the pwd. Mozilla Support said the pwd was successfully reset. I tried to log in with the new pwd & Mozilla Support didn't recognize it.

I asked again for a reset link. Same process, same result.

I tried to post a question about the login issue. On the screen for creating an acct, it said my existing user name was available (it should not have been). I tried to create an acct w the same user name (that it said was available), but then it said the email was already taken. I clicked where it said 'I already have an acct'. I tried to login to the existing acct. It didn't give any error message - just put me back at the new acct creation screen.

I had to create a whole new acct, using a different email, in order to ask this question now. I imagine, if I come back later & try to log in to this new acct, I again won't be able to.

I created a new account to ask a question. I tried to log in later & it said the pwd was invalid. I asked for a pwd reset link. I used the link to reset the pwd. Mozilla Support said the pwd was successfully reset. I tried to log in with the new pwd & Mozilla Support didn't recognize it. I asked again for a reset link. Same process, same result. I tried to post a question about the login issue. On the screen for creating an acct, it said my existing user name was available (it should not have been). I tried to create an acct w the same user name (that it said was available), but then it said the email was already taken. I clicked where it said 'I already have an acct'. I tried to login to the existing acct. It didn't give any error message - just put me back at the new acct creation screen. I had to create a whole new acct, using a different email, in order to ask this question now. I imagine, if I come back later & try to log in to this new acct, I again won't be able to.

All Replies (2)

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Note: your email address is not your password.

Well logged in now.

  • Thanks for Contacting Mozilla Support
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Maybe you made a typo in the user name when you created the account or possibly had CAPS lock active (the user name is case sensitive). You can try to contact a site administrator via to look into this.

You can create a thread in the contributors forum and add [ATTN: Admin] in front.