Why does the list facility duplicate the email address record? It creates 2 contact records automatically. Is it necessary or is it a fault?
I use the Create List facility to send emails to groups of people. When I create a new contact record and add the contact record to the group it automatically generates an additional new contact record. The only difference between the original address record and the new one is that the first name and surname field remain blank whereas the displayed name is copied. Although I have tried various ways of adding the new record to the group the new record is not consistently duplicated which is odd. If I delete the extra record from the list of email addresses it removes it from the group record. Is this a feature or a fault.
All Replies (5)
The contact has to exist in the address book to be used for a mailing list.
I accept that a contact has to be in an address book to be used for a mailing list but why does it need to appear twice?
Are you claiming that you enter a contact into the address book and when you add it to a list a second entry appears in the address book or you see it in the list and the book?
Okulungisiwe ngu user01229325
Yes, that's exactly what happens. When I add a contact to a mailing list a duplicate is created in the related address book. So now I have 2 identical contacts in the address book, and one entry in the mailing list. If I then delete the duplicate in the address book, then the entry is deleted in the mailing list. I tried work-arounds, like altering the contact name to tell one dupe from another, and then deleting the one that is not in the mailing list. But in the end it doesn't work; I end up with duplicates in my address book. I suppose I could just leave the duplicates there, but it seems really dumb to me.
Thank you for confirming my observation. I just wish it could be sorted.