Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to deliver email

  • 3 uphendule
  • 2 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu guigs

m.azimi
m.azimi
more options

I can not change my password. I forgot it and after click on the link and fill the new password form I get the error message: Unable to deliver email

Then I had to wait 15 minutes to request new link!

I can not change my password. I forgot it and after click on the link and fill the new password form I get the error message: Unable to deliver email Then I had to wait 15 minutes to request new link!
Ama-screenshot ananyekiwe

All Replies (3)

WestEnd
WestEnd
more options

Is that on FF or another Browser?

FredMcD
FredMcD
more options

I called an administrator to help you

guigs
guigs
more options

Hi there,

So you can request another one in 24 hours. That is how long it will take for the account to become unlocked. I understand that you are encountering issues with signing in to your Firefox account. Please find the following scenarios that your account may be in and the next steps to take:

You have received a message that your account has been locked

You Firefox account has been locked

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.