Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox opens new window with no user input, at random times.

  • 9 uphendule
  • 2 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu FredMcD

more options

When I start my pc firefox will instantly open at least one new window, sometimes up to six (one after another). It will then open them randomly even when I am not using it or I am away from the computer. I have tried a number of solutions including reinstall and changing (creating) profile.

When I start my pc firefox will instantly open at least one new window, sometimes up to six (one after another). It will then open them randomly even when I am not using it or I am away from the computer. I have tried a number of solutions including reinstall and changing (creating) profile.

All Replies (9)

more options

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

You can check for problems with the sessionstore.js file in the Firefox profile folder that stores session data. When sessionstore.js is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Okulungisiwe ngu cor-el

more options

What is in these unwanted windows?

more options

cor-el said

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
You can check for problems with the sessionstore.js file in the Firefox profile folder that stores session data. When sessionstore.js is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Hi, thanks for the reply. I have already tried those options with no success. There are no files with "session..." in the profile folder.

I have been through the whole troubleshooting options and none of them have worked.

more options

FredMcD said

What is in these unwanted windows?

Hi, The windows are blank. It is just a new window as if I pressed the firefox icon or something like that. But I have not touched anything.

I may even be in the middle of a game on the computer and all of a sudden I will have a couple of new windows open, disrupting the game.

more options

Out of curiosity I done a test to see what would happen if I change my home page. As it turns out when one of these random windows opens it is my home page that it opens to. Not sure that this info helps in any way, but thought I would mention it.

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Note that sessionstore.js is only present when Firefox is closed.

more options

It seems to me there is no solution to this problem. I have tried all the troubleshooting suggestions, which includes those mentioned above. (All mentioned above were tried before I posted) I don't know what could be causing it.

more options

Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia