We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Is it possible to remove a personal photo from the account I lost access to?

more options

I have an old account on addons.mozilla.org to which I can't get access anymore, even though I have the login information from the time I was using it a few years ago. The system doesn't recognize my email when I try to restore the access by asking for a password change link (I'm certain it's the right email address). That old account has my personal photo as the public account picture and I want it to be removed. I tried reporting that old account asking to remove the picture, but nothing seems to be happening. Is there a way to restore the access to that account or to have it deleted or have the picture removed? Thanks in advance!

I have an old account on addons.mozilla.org to which I can't get access anymore, even though I have the login information from the time I was using it a few years ago. The system doesn't recognize my email when I try to restore the access by asking for a password change link (I'm certain it's the right email address). That old account has my personal photo as the public account picture and I want it to be removed. I tried reporting that old account asking to remove the picture, but nothing seems to be happening. Is there a way to restore the access to that account or to have it deleted or have the picture removed? Thanks in advance!

All Replies (1)

more options

Maybe... The Add-ons site has a forum here:

You might try email contact first:

I guess the difficulty will be confirming it's your account...