email recipients' names don't appear automatically in "To" box
Hello. My wife uses Mozilla Firefox, and BT Yahoo for email on her laptop (Windows 8.1) and PC (Windows XP). Until recently when writing an email she’d just key in the first letter of the addressee and a range of names from Contacts starting with that letter would automatically pop up, from which she would choose the right one. But for the past few days, this hasn’t happened – she has to key in the whole address. This occurs on her laptop and her PC. My laptop isn’t affected; I too use BT Yahoo email but my OS is IE. Can anyone tell me how to rectify this, please?
All Replies (2)
What is your computer system and Firefox?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
Many thanks for this detailed reply, Fred, much appreciated. I'll ponder what you say.