Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Compuserve email text body disapears after being opened.

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

davidboom2
davidboom2
more options

Over the last 3 days I have noticed that my email text body disappears after the email has been closed. When I attempt to reopen the email the heading is there but the body of the text is blank. I contacted Compuserve / AOL tech support. They had me open Compuserve in Google Chrome and it functioned okay there. So, it seems there is a problem with using my email that has developed in Mozilla Firefox.

Over the last 3 days I have noticed that my email text body disappears after the email has been closed. When I attempt to reopen the email the heading is there but the body of the text is blank. I contacted Compuserve / AOL tech support. They had me open Compuserve in Google Chrome and it functioned okay there. So, it seems there is a problem with using my email that has developed in Mozilla Firefox.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.