Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

TBird with IMAP gmail -- not letting me move messages out of inbox

  • 1 baphendule
  • 0 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu Matt

more options

I have used TBird for many years (in POP configuration with a comcast account) and stored a large amount of emails on my local hard drive. Recently I changed to using TBird with gmail as IMAP. I followed all the instructions for how to transition an existing account from POP to IMAP. Generally the transition went well and for a few weeks they seemed to be working fine.

Part of that transition, that I can't tell whether could be part of my current troubles or not, is that I now use an android smartphone to check the gmail account, using the gmail app, in addition to TBird from my PC.

So here is my trouble: now I am finding that when in TBird on my PC if I try to move a message out of my inbox and in to my 'local folders' for storage-- or in some cases I just try to delete a message-- Thunderbird does not register any change. The message appears to just remain in the inbox.

When trying to move a message, I can try to drag-drop it to the destination folder, or I can right-click it and navigate the "Move To" menu, but either way nothing happens.

TBird still seems to be able to receive/download messages but once they are in my inbox I can't seem to get them out.

Any ideas?

I have used TBird for many years (in POP configuration with a comcast account) and stored a large amount of emails on my local hard drive. Recently I changed to using TBird with gmail as IMAP. I followed all the instructions for how to transition an existing account from POP to IMAP. Generally the transition went well and for a few weeks they seemed to be working fine. Part of that transition, that I can't tell whether could be part of my current troubles or not, is that I now use an android smartphone to check the gmail account, using the gmail app, in addition to TBird from my PC. So here is my trouble: now I am finding that when in TBird on my PC if I try to move a message out of my inbox and in to my 'local folders' for storage-- or in some cases I just try to delete a message-- Thunderbird does not register any change. The message appears to just remain in the inbox. When trying to move a message, I can try to drag-drop it to the destination folder, or I can right-click it and navigate the "Move To" menu, but either way nothing happens. TBird still seems to be able to receive/download messages but once they are in my inbox I can't seem to get them out. Any ideas?

All Replies (1)

more options

These sorts of issues are caused by third party programs such as Anti virus products. To determine if that is the case. Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX