Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't import certificates

  • 2 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu vespmoz

more options

I installed Windows 10, then Firefox, then I imported my old Firefox profile from my old Win7 hdd. The Certificate Manager (Tools->Options->Advanced->View Certificates) is empty. I click on the Import button, and whatever certificate I choose (pfx or p12), the Certificate Manager keeps empty. Nothing happens I googled the problem but I didn't fine any answer. Could anybody help me? Thank you in advance! Regards;

I installed Windows 10, then Firefox, then I imported my old Firefox profile from my old Win7 hdd. The Certificate Manager (Tools->Options->Advanced->View Certificates) is empty. I click on the Import button, and whatever certificate I choose (pfx or p12), the Certificate Manager keeps empty. Nothing happens I googled the problem but I didn't fine any answer. Could anybody help me? Thank you in advance! Regards;

All Replies (2)

more options

Did you restore the cert8.db file?

You can use this button to go to the current Firefox profile folder:

You can copy/transfer files like these to your current Firefox profile folder.

  • bookmarks/history: backups in the bookmarkbackups folder and possibly places.sqlite if you really need the history
  • other SQLite files like cookies.sqlite (cookies) and formhistory.sqlite (saved form data)
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • permissions.sqlite and possibly content-prefs.sqlite for Permissions and Site Preferences
  • cert8.db for stored intermediate certificates (Certificate Manager)
  • sessionstore.js for open tabs and pinned tabs and tab groups

You can recover more personal data.

It is best not to restore the full profile folder, but only restore data you really need and that is safe to restore. It is best to reinstall extensions and redo toolbar customizations and Options/Preferences settings and not copy files like prefs.js and xulstore.json.

more options

Probably I did restore my cert8.db file, since I moved the entire folder from the Win7 disk to the new installation. So, now what? Shall I delete the cert8.db file, so that is re-created?