In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

I am getting "bp-9910e488-6be6-4275-818a-9b4052150330" crash id.

Is that the only crash report you have?

The crash report flagged these programs;

Signature hang

Process Type plugin Java Applet Plug-in Version:Java 8

JavaAppletPlugin

libjava.dylib

libjvm.dylib

JavaRuntimeSupport

QuartzCore

Foundation

AppKit

libsystem_kernel.dylib

libdispatch.dylib

libsystem_pthread.dylib

HIToolbox

CoreFoundation

Most of the above are from Microsoft programs.

It looks like you have the current Java. Use this link anyway;

Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 40

yes I have only this crash... and I am using the latest java version i.e., version 8 update 40.

I am still facing the same problem. Please have a look over the issue.

I've called the big guys to help you. Good luck.

Hi Anshuk, Thank you for your question, I understand that Firefox is crashing, however the crash that was provided is from a 24 ESR version, there is a newer version of Firefox ESR available. 31.0.4.

Is there a specific page that this keeps happening on, a java plugin or an app?

Hello,

Yes there is one application for which whenever we call our applet application two ( or more than two times sometimes ), it crashes.

Please make sure that you have the 32bit version of java installed as Firefox is 32bit: https://www.java.com/en/download/faq/java_win64bit.xml

That is a Firefox 24esr crash report.

• Firefox 24.0esr Crash Report [@ hang | libsystem_kernel.dylib@0x15716 ]

There is a bug linked to it that says fixed in Firefox 31, so maybe install the current Firefox 31.0.6 esr release as a test.

• https://www.mozilla.org/en-US/firefox/organizations/all/

• https://www.mozilla.org/en-US/firefox/31.6.0/releasenotes/
• https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

Hello Team,

Please be informed that we are using java 32 bit only.