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Firefox crashes

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  • Igcine ukuphendulwa ngu cor-el

AWildPanda
AWildPanda
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Firefox keeps crashing at startup, even after reinstalling. It used to work, I think it started crashing after the latest Microsoft Windows update.

bp-f83159b5-9b0e-4e56-a42d-10fd12150313

Firefox keeps crashing at startup, even after reinstalling. It used to work, I think it started crashing after the latest Microsoft Windows update. bp-f83159b5-9b0e-4e56-a42d-10fd12150313

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FredMcD
FredMcD
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What Firefox are you using on Windows 8 ?

The crash report flagged these programs;

mswsock.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Download the full installer for you current Norton program(s) and save it..

Download and run the Norton Removal Tool to uninstall your Norton product

After, run the installer

cor-el
cor-el
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  • Top 10 Contributor
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You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.