Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The add-on is not what Firefox expected

  • 2 uphendule
  • 2 zinale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu cor-el

elresleff
elresleff
more options

I am trying to connect via SonicWall Virtual Office (VPN) and I'm getting the error message: The add-on from <company site> could not be installed because it does not match the add-on Firefox expected.

This is the first time this particular error has come up. I have other users who are currently using this software.

Suggestions?

Thank you, Ed Resleff

I am trying to connect via SonicWall Virtual Office (VPN) and I'm getting the error message: The add-on from <company site> could not be installed because it does not match the add-on Firefox expected. This is the first time this particular error has come up. I have other users who are currently using this software. Suggestions? Thank you, Ed Resleff

All Replies (2)

FredMcD
FredMcD
more options

I've called the big guys to help you. Good luck.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this about a signed extension (i.e has a META-INF folder in the xpi file)?