After using Firefox for several years, I am now unable to open it on my desktop. I have not changed computers or software and am running the latest version.
Whenever I click on the firefox icon, it does not open on my desktop. I am able to access the internet through internet explorer but do not want to use it. This problem started 2 days ago. Running windows 7 and the latest version of firefox.
All Replies (4)
hello tennlady, since this can sometimes be caused by malware active on a system, please run a scan with different security tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.
Thank you, Philipp. I ran a malwarebytes scan and nothing was found. I think I will try to re-install firefox.
You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Okulungisiwe ngu cor-el
Thank you cor-el. For some strange reason, I was able to start firefox tonight after 2 days of not being able to access it. I don't have any idea why or even if I did anything to fix it. And who knows, tomorrow it may not load again. But for right now, it is working.