Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Attaching Files Crashes Thunderbird

  • 3 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu christ1

daj37745
daj37745
more options

I just installed Thuderbird (31.1.2). My operating system is Win XP (SP3). I cannot attach files. I can send emails fine when there are no attachments. The "compose" window freezes when I click "Attach." I have made sure that Flash and Java are up to date. I also deleted my antivirus software thinking it might be the cause. Any ideas?

I just installed Thuderbird (31.1.2). My operating system is Win XP (SP3). I cannot attach files. I can send emails fine when there are no attachments. The "compose" window freezes when I click "Attach." I have made sure that Flash and Java are up to date. I also deleted my antivirus software thinking it might be the cause. Any ideas?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

daj37745
daj37745 Umnikazi wombuzo
more options

Originally, AVG was installed, but I removed the software thinking it may be the problem. However, Thunderbird acts exactly the same after uninstalling the anti virus software.

christ1
christ1
  • Top 25 Contributor
more options

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?