Menu bug on Samsung Note 10.1 Tablet
First - having to ask a duplicate question for an existing thread because it's the only way to sign up to post is not intuitive!
Related to the thread at: https://support.mozilla.org/en-US/questions/997786#question-reply
Galaxy Note 10.1 2014 tablet Android 4.3 Firefox 29.0.1
The Firefox menu is indeed intermittent on this device. It is NOT user error or inexperience.
- If you cold-start Firefox, the menu works (accessed via the tablets menu softkey). - Menu may work for a few instances, then fails to open at all, even with repeated pressing of the menu softkey. - Menu only stops working if you actually go into Menu -> Settings. Selecting "New Tab", "new Private Tab", or any of the "Tools" menu options can be done repeatedly and does not break the menu. - Menu softkey is working & responsive (lights upon touch, works in other applications). - Forcing Firefox closed, then restarting it restores the menu operation temporarily (same issue reoccurs).
Okulungisiwe ngu TBacker
All Replies (6)
HI TBacker, Can you provide the information on the about:support page of Firefox on the tablet?
Thank you.
Application Basics
Name: Fennec Version: 29.0.1 User Agent: Mozilla/5.0 (Android; Tablet; rv:29.0) Gecko/29.0 Firefox/29.0
Crash Reports for the Last 3 Days
Report ID: bp-9524cfa9-559a-47f1-893a-cec5a2140529 Submitted: 1 day ago
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Desktop by Default Version: 1.1 Enabled: true ID: [email protected]
Name: QuitNow Version: 1.18.05 Enabled: true ID: [email protected]
Important Modified Preferences
browser.cache.disk.capacity: 204800 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 204800 browser.search.suggest.enabled: true browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true dom.mozSettings.enabled: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true plugin.importedState: true storage.vacuum.last.index: 0
Graphics
Adapter Description: Model: SM-P600, Product: lt03wifizt, Manufacturer: samsung, Hardware: universal5420, OpenGL: ARM -- Mali-T628 -- OpenGL ES 3.0 Device ID: Mali-T628 Driver Version: OpenGL ES 3.0 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: ARM WebGL Renderer: ARM -- Mali-T628 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
I have the same tablet with the same issue.
The work around that I have found, is to install something called fast reboot and then you select this everytime the menu disappears then it is available again
Okulungisiwe ngu Buster2209
HI Buster2209 and TBacker, This sounds great that there is a work around. If I may ask, does this continue to crash if you temporarily turn off Adblock plus?
My device isn't rooted, so I don't have adblocker installed on the device, but I do have it installed as an add-on in Firefox and it works fine after I use Fast Reboot.
Hi TBacker and Buster2209
We have reproduced this problem and are working on a fix. Unfortunately we don't have a schedule for when the fix will be available
The bug report i here: https://bugzilla.mozilla.org/show_bug.cgi?id=1030113