Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox sync doesn't recognize me although I received email and verified.

  • 1 baphendule
  • 8 zinale nkinga
  • 12 views
  • Igcine ukuphendulwa ngu guigs

jpenha
jpenha
more options

I registered for Sync on May 2, received the verification email from Firefox Accounts <[email protected]> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

I registered for Sync on May 2, received the verification email from Firefox Accounts <[email protected]> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

All Replies (1)

guigs
guigs
more options

HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening:

  1. In about config turn on sync logging
  2. Try to login, then go to about:sync-logs

Any errors or logs at the time should give a hint to what is happening. :-)