Oracle's support site does pull scripts from those servers, but ordinarily this happens quietly in the background. If the script is blocked both for IE and for Firefox, the difference in behavior is curious. Maybe Firefox is allowing a much longer timeout, or doesn't understand the block the same way.

Are you allowed to install extensions? You could use the NoScript extension to permit the Oracle scripts but block the appspot scripts. Using NoScript involves something of a commitment, however, because by default no site is allowed to run scripts and you find yourself having to approve a lot of servers during your first few days of use. If you know you won't need it for a while, you can simply allow everything until you need to use Oracle support again.

https://addons.mozilla.org/en-US/firefox/addon/noscript/

If you can't use the extension or prefer another method, perhaps you can use the Windows hosts file to redirect the domain to localhost as a workaround.

Hello pedrolevine, try to reload the webpage while bypassing the cache using one of the following steps:

• Hold down the Shift key and click the Reload button with a left click.

OR

• Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
• Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

thank you

Thanks to both of you for the quick replies.

Ideato -- Because the page never fully loads, the Reload button never appears. If I stop the site from continuing to try to load, only then does the Reload button appear. At that point, Shift + Reload produces this:

Error 403--Forbidden From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.4 403 Forbidden The server understood the request, but is refusing to fulfill it. Authorization will not help and the request SHOULD NOT be repeated. If the request method was not HEAD and the server wishes to make public why the request has not been fulfilled, it SHOULD describe the reason for the refusal in the entity. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable.

The other key combos did not do anything.

jscher2000 -- I'm sure you're correct about Firefox allowing a much longer timeout than IE. If I leave the Oracle site alone and come back hours later, it is still trying to load. Is there a way that I can tell Firefox to time out sooner?

I'll check out the NoScript extension.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

cor-el -- I rebooted a Windows box into Safe Mode, but that did not change the redirect to webiq.

jscher2000 -- I tried NoScript and it did the job. It blocked the connection to webiq (or whatever webiq was trying to do) and allowed me to go through to the Oracle support site and see my Service Requests. Thanks for the advice!

cor-el -- I tried booting a Windows box into Safe Mode, but that did not change the behavior when going to support.oracle.com.

jscher2000 -- I installed NoScript and that did the job! It blocks webiq (or whatever it was trying to do) and allows me to go through to the support site and see my service requests. Thanks for the advice!