搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Unable to install FireFox because it closes right after "Extraction".

  • 4 回覆
  • 4 有這個問題
  • 1 次檢視
  • 最近回覆由 adri123

more options

I uninstalled FireFox because there was a prompt that says "unable to install patch" or something. I downloaded the version 19.0 exe file, but it only 'extracted' it. It closes right after that. How can i solve this?

I uninstalled FireFox because there was a prompt that says "unable to install patch" or something. I downloaded the version 19.0 exe file, but it only 'extracted' it. It closes right after that. How can i solve this?

所有回覆 (4)

more options

hello, please make sure that your security software isn't interfering with the installation process...

if this doesn't work please also run a scan of your system with the security software already in place and different tools like the free version of malwarebytes, microsoft safety scanner & kaspersky security scan.

more options

I tried downloading the security software, and I can't. It closes on me too. Any ideas?

more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

more options

I had the same problem with the same version (19.0) and I did right-click on the installation file, then "Run as Administrator". And it worked!

I'm using windows 7 Home Premium.

For your information, I already have had similar issues with other software and Running as Administrator has fixed the issue many times.

So I guess it's a matter of permissions. I don't understand it, because I'm always connected as Aministrator, so I don't get why I should specify it to "run as as administrator".

Hope it'll work for you too.