Hello,

We have never heard of this problem.

Not knowing your level of experience with Firefox, to uninstall go to Firefox (Tools) > Add-ons) and then select Remove next to Samfind.

If that doesn't work, what version of samfind do you have installed? What version of Firefox to you have installed? What other add-ons do you have installed? Do you have a PC or Mac?

There is actually a posting from over a year ago on Firefox with no viable fixes and many people with the same problem. Again over a year ago.

• As noted in my original request I have already gone into Firefox Tools ... Add-ons ..... and Samfind does not show up.

• As noted in my original request Firefox version 13.0.1

I have no idea how to find out what version of Samfind is loaded as I didn't load it. Also there is no "help" to find out the version.

I have quite a few add-ons, but if you never heard of this problem before what diff does it make?

• As noted in original request I am running Vista. My limited knowledge of computers tells me that means I have a PC not a Mac.

• • • Please do not simply repeat what has already been expressed ***

The posting from a year ago was resolved by removing the traditional way: https://support.mozilla.org/en-US/questions/795418?s=samfind&r=0&e=un&as=s

I have no idea why we don't show up. I have our developers looking into how this could be. Why don't you try installing the latest version and removing it. Maybe it will take them both off. https://addons.mozilla.org/en-US/firefox/addon/samfind-bookmarks-bar/

• * * I apologizing for asking you to repeat what was already expressed. I did not notice the information that was on the right side of the posting * * *

I am actually trying to help you.

Resetting Firefox should get rid of any customizations an extension has added. For info on how to reset Firefox, use the instructions in this link:

https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems