We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

BE3BBC15-CA64-4A36-B053-A568A067C6C86/9/127:01 AM0B5F33AC-488F-4FC3-84AF-684AEEC802E46/5/127:53 PMB5898BBE-BE89-43C2-8504-0CCA1EBAE6F95/18/128:41 PM6D3102EC-1208-4370-A46F-466A65E3AF285/18/128:41 PM3E938D62-672E-4500-994E-4F9232718D4A5/18/128:40 PM

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy all to clipboard. Click it.

• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

       Name
       Firefox

       Version
       13.0.1

       User Agent
       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1

       Profile Folder

         Show in Finder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

       Crash Reports

         about:crashes

       Memory Use

         about:memory

 Extensions

       Name

       Version

       Enabled

       ID

 Important Modified Preferences

     Name

     Value

       browser.cache.disk.capacity
       1048576

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size_cached_value
       1048576

       browser.places.smartBookmarksVersion
       3

       browser.startup.homepage
       http://livepage.apple.com/

       browser.startup.homepage_override.buildID
       20120614114901

       browser.startup.homepage_override.mstone
       13.0.1

       dom.disable_open_during_load
       false

       extensions.lastAppVersion
       13.0.1

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1339868130

       places.history.expiration.transient_current_max_pages
       26844

       places.history.expiration.transient_optimal_database_size
       42949672

       places.last_vacuum
       1298679230

       print.macosx.pagesetup-2
       PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…

       print.print_bgcolor
       false

       print.print_bgimages
       false

       print.print_command

       print.print_downloadfonts
       false

       print.print_evenpages
       true

       print.print_in_color
       true

       print.print_margin_bottom
       0.5

       print.print_margin_left
       0.5

       print.print_margin_right
       0.5

       print.print_margin_top
       0.5

       print.print_oddpages
       true

       print.print_orientation
       0

       print.print_page_delay
       50

       print.print_pagedelay
       500

       print.print_paper_data
       0

       print.print_paper_height
       11.00

       print.print_paper_size_type
       1

       print.print_paper_size_unit
       0

       print.print_paper_width
       8.50

       print.print_printer

       print.print_reversed
       false

       print.print_scaling
       1.00

       print.print_shrink_to_fit
       true

       print.print_to_file
       false

       print.print_unwriteable_margin_bottom
       56

       print.print_unwriteable_margin_left
       25

       print.print_unwriteable_margin_right
       25

       print.print_unwriteable_margin_top
       25

       privacy.sanitize.migrateFx3Prefs
       true

       security.warn_viewing_mixed
       false

 Graphics

       Vendor ID
       0x1002

       Device ID
       0x71c5

       WebGL Renderer
       ATI Technologies Inc. -- ATI Radeon X1600 OpenGL Engine -- 2.0 ATI-1.6.36

       GPU Accelerated Windows
       0. Blocked for your graphics card because of unresolved driver issues.

       AzureBackend
       quartz

 JavaScript

       Incremental GC
       1

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9
       4.9

       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

       NSS Util
       3.13.4.0
       3.13.4.0

       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC