搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox v 9 & 10 crash immediately on start up on newly installed win7 x64

  • 12 回覆
  • 19 有這個問題
  • 1 次檢視
  • 最近回覆由 minstry

more options

yesterday i installed win 7 sp1 x64 enterprise on my hp probook 4520s and almost the first app that i installed was FF v9 and TB v9 both of them crashes immediately after clicking on them and even safe mode and profile commands both are not accessible and apps still crash.today after updating TB to v10 the problem has been solved but updating FF to v10 didn't resolved the problem and it still crashes, it tried v3 and it's working properly.

yesterday i installed win 7 sp1 x64 enterprise on my hp probook 4520s and almost the first app that i installed was FF v9 and TB v9 both of them crashes immediately after clicking on them and even safe mode and profile commands both are not accessible and apps still crash.today after updating TB to v10 the problem has been solved but updating FF to v10 didn't resolved the problem and it still crashes, it tried v3 and it's working properly.

被選擇的解決方法

The crash report at https://crash-stats.mozilla.com/report/index/f7420419-d6a2-42cc-a0e0-63aaa2120202 shows aticfx32.dll as the crashing thread. That file is the ATI Technologies Inc. Radeon DirectX 11 Driver. Before creating a new profile or updating your graphics driver, you can try this first:

Follow the instructions in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to restart in Firefox Diagnose Firefox issues using Troubleshoot Mode and turn off hardware acceleration (Hold down the Shift key while you start Firefox, click "Continue in Safe Mode, go to the Firefox Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox, uncheck the hardware acceleration setting, and then restart Firefox.)

If Firefox runs OK with hardware acceleration turned off you can continue to use Firefox that way or you can update your graphics drivers and then turn hardware acceleration back on, to see if that fixes the problem.

從原來的回覆中察看解決方案 👍 1

所有回覆 (12)

more options
more options

what should i check?! i didn't find any solution in your answer!

more options

Did you perform the suggestions mentioned in the article provided in my previous reply ??

由 Hasan 於 修改

more options

i checked the link and the only thing that i should consider is updating windows, i will check it out and inform you.thanks

more options

Post your Crash ID here using the instructions mentioned in the following article:

more options

Crash ID: bp-f7420419-d6a2-42cc-a0e0-63aaa2120202

more options

-> Uninstall your current Firefox -> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download and Install latest Firefox version 10.0.1

-> Create a New Profile

Check and tell if its working.

more options

It's a graphics driver crash in Firefox 11 Beta.

As stated by mha007, uninstall Firefox Beta and install the release version.

Before creating a new profile, try to update your graphics drivers.

more options

選擇的解決方法

The crash report at https://crash-stats.mozilla.com/report/index/f7420419-d6a2-42cc-a0e0-63aaa2120202 shows aticfx32.dll as the crashing thread. That file is the ATI Technologies Inc. Radeon DirectX 11 Driver. Before creating a new profile or updating your graphics driver, you can try this first:

Follow the instructions in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to restart in Firefox Diagnose Firefox issues using Troubleshoot Mode and turn off hardware acceleration (Hold down the Shift key while you start Firefox, click "Continue in Safe Mode, go to the Firefox Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox, uncheck the hardware acceleration setting, and then restart Firefox.)

If Firefox runs OK with hardware acceleration turned off you can continue to use Firefox that way or you can update your graphics drivers and then turn hardware acceleration back on, to see if that fixes the problem.

由 AliceWyman 於 修改

more options
  • Bulleted list itemI'm still updating my win meanwhile:
  • Bulleted list itemRE Alicewyman: as i noted above my FF even crashes in safe-mode so i can't do what you said
  • Bulleted list itemRE scoobidiver : FF v9 v10 final and v11 beta all crashes, just v3 works now but i will update graphic driver as soon as possible
  • Bulleted list itemRE mha007: i will do so if updating win and graphices doesn't solve the problem
more options

well my friends! i installed ati catalyst 11.11 ff v10 final portable crashes in normal mode ff v11 beta crashes in normal mode but opens in safemode without any changes in profile this is latest crash id: Crash ID: bp-df8738cb-95f0-4e97-8466-0b78f2120213

more options

ATTENTION! i unchecked hardware acceleration option now ff v10 final and v11 beta works normally in normal mode it seems that the problem have been resolved