There are 2 versions of Adobe Flash: *an '''ActiveX version''' for IE only *a '''Plugin version''' for most other browsers including Firefox *On a Windows system, you should always update both individually. '''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button. Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/ *only the most popular/used Plugins are known by this page *page will detect only installed, '''''enabled''''' Plugins '''<u>Install or update Adobe Flash</u>'''<br /> #'''<u>Using Firefox</u>''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus": #*http://get.adobe.com/flashplayer #When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit) #Click or double-click on the file you just saved to your desktop #*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box #*The "Install" button in the lower right corner will now be highlighted, click it. #*The installation is quick. #Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/ #To update/install the ActiveX version for IE '''''only'''', repeat the process, '''<u>but use IE to go to the above website</u>'''. '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''