Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

I am going through the list to check for crashes and it keeps crashing when I try to check the default theme, as soon as I click on add-on it crashes

  • 2 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 jcobb001

jcobb001
jcobb001
more options

Firefox keeps crashing every few minutes, so I have tried troubleshooting it with your list, It does not crash in SAFE MODE. I have unchecked the hardware acceleration in the step one. Then restarted it. It did fine for a few minutes but when I signed out of one gmail account and tried to sign into another gmail account it crashed again. So I went to the next step. I went to the the ADD-ONs, but as soon as I clicked on it so I could select the appearance it would shut down, I tried this several times with the same result.

Firefox keeps crashing every few minutes, so I have tried troubleshooting it with your list, It does not crash in SAFE MODE. I have unchecked the hardware acceleration in the step one. Then restarted it. It did fine for a few minutes but when I signed out of one gmail account and tried to sign into another gmail account it crashed again. So I went to the next step. I went to the the ADD-ONs, but as soon as I clicked on it so I could select the appearance it would shut down, I tried this several times with the same result.

所有回覆 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Were you in Safe mode when the crash on Google occurred and when you had the problem with the Add-ons manager?

jcobb001
jcobb001 提出問題者
more options

Hi cor-el, thanks for your response. I heard back yesterday evening from one of the crash reports that got sent from my computer and once I deleted the program that was causing the issue I have not had another problem so apparently that was the problem. Thanks though. See their response below.

"Your crash was caused by the IdVault security software. This is also known as Comcast or Xfinity Constant Guard and possibly by other names. A recent update to their product now causes Firefox to crash when loading pages.

IdVault is working on fixing this problem. In the meantime, to be able to use Firefox, you can uninstall IdVault or Constant Guard and then restart your computer.