unable to move thunderbird email acct from one device to another-
moving thunderbird email from one device to another- new device cannot find my acct (my email is an old time warner road runner account, I called spectrum and we were unable to access it from the new device)
moving thunderbird email from one device to another- new device cannot find my acct (my email is an old time warner road runner account, I called spectrum and we were unable to access it from the new device)
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How did you move the account? Is the old device still available? In moving, you may have omitted some components. Here are my normal steps:
Here is the link for moving a profile in Windows when installed in default location:
https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer
here is the info in brief steps:
- ensure thunderbird is not running on old machine
- enter %appdata% in search window on task bar and press Enter key
- this should open windows file explorer in Appdata\roaming folder
- highlight the Thunderbird folder and copy to external media
- ensure thunderbird is installed on second computer and NOT running
- enter %appdata% in search window on task bar and press Enter key
- you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
- start thunderbird and all should be there