搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

How do I recover my account when I lost my device and recover digits?

  • 2 回覆
  • 1 有這個問題
  • 3 次檢視
  • 最近回覆由 James

more options

Hi team,

I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to recover my previous account using the email associated with it? I am curious as to why Firefox doesn't offer email-based account recovery.

Hi team, I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to recover my previous account using the email associated with it? I am curious as to why Firefox doesn't offer email-based account recovery.

所有回覆 (2)

more options

There's nothing Firefox users can help here if you lost email access and lost the passcode nothing can be done. They have email reset but if you don't have access to the Primary email registered then that lost as well.

more options

davenguyen179 said

Hi team, I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to recover my previous account using the email associated with it? I am curious as to why Firefox doesn't offer email-based account recovery.

If you were using this with addons.mozilla.org then there is a small possibility you could get help at https://discourse.mozilla.org/c/add-ons/35